Here you can find answers to your questions about the buying proccess, delivery and shipping, payment options, and more.
(1) Delivery and shipping
DO YOU SHIP TO MY COUNTRY?
Yes, we ship worldwide!
HOW CAN I FIND OUT THE COST OF DELIVERY?
The shipping charge will be added to your order. The shipping is based on the number of items and the destination country.
WHEN DO I RECEIVE MY ORDER?
We dispatch all orders within 2-3 days on working days. Orders are not shipped on the weekends or holidays. All of our customers can track their package.
DO I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Petit Nomad cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
CAN I TRACK MY ORDER?All customers can track their package.
MY TRACKING NUMBER DOES NOT WORK.It can take a day for the tracking number to be activated, but please contact us if you have any questions.
MY ORDER IS MISSING.
Contact firstname.lastname@example.org and we will figure it out for you.
SOME ITEMS ARE MISSING FROM MY ORDER.
If items are missing from your order, contact email@example.com as soon as possible so we can ship you the missing items.
(2) Online Shop
I CANNOT FIND THE STYLE, COLOUR OR SIZE I’M LOOKING FOR.
The colours and sizes available in the online shop reflect what we currently have in stock. Contact firstname.lastname@example.org if you have questions about specific products.
CAN I BUY PRODUCTS FROM PREVIOUS COLLECTIONS?
No, we only sell what is represented in our online shop.
HOW DO I FIND THE RIGHT SIZE?
There is a size chart on each garment's page with body measurements. You can also find all size charts and instructions how to choose the right size here. If you need assistance, don’t hesitate to contact us.
WHERE DO I FIND CARE INSTRUCTIONS?
You find care instructions for each product on the product's page.
WHERE ARE YOUR CLOTHES PRODUCED?
Petit Nomad clothes and accessories are produced in Canada, India, and Mexico. We choose our production countries and suppliers very carefully by establishing close, honest and long-term relationships. We try to work with suppliers with an already existing and engaged sustainability work, waste management, chemical restrictions, and environmentally friendly actions.
WHERE IS MY CLOSEST PETIT NOMAD RETAILER?
Send an email to email@example.com and we will get back to you asap.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you do not need to register to place an order, but you need to provide a valid email address and contact details in the checkout process.
CAN I CHANGE MY ORDER?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can change or cancel it. If you would like to make any changes, please contact the Customer Service team as soon as possible by email.
CAN I ADD ITEMS TO MY ORDER?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
DID MY ORDER GO THROUGH?
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!
I DID NOT RECEIVE AN ORDER CONFIRMATION.
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll help you.
HOW DO I USE A PROMO CODE?
If you’ve received a promo code for the online shop, add it on the checkout page of your purchase. Simply write the code in the field in the checkout, and the total amount of your order will be recalculated.
THE ITEM I BOUGHT IS NOW ON SALE, CAN I GET THE DIFFERENCE REFUNDED?
No, all sale prices are final and the prices displayed in the online shop are accurate. All costs are clearly stated in the checkout process before anything charged on your credit card. When proceeding with your purchase, you accept the price.
DO YOU OFFER FREE SHIPPING?
We sometimes offer free shipping on online orders. This will be clearly stated before the payment process.
DO YOU OFFER WHOLESALE PRICING?
Yes. If you would like a wholesale account, please contact us and include your business details in your message.
WHAT IS YOUR EXCHANGE / RETURN POLICY?
Customer satisfaction is of the utmost importance to us. Unused / unworn products can be returned within 14 days of delivery. Returns must include a copy of our delivery packing slip. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.
WHAT ARE THE ACCEPTED PAYMENT METHODS?
We accept online card payment with MasterCard and VISA, or via PayPal.
CAN YOU CHANGE THE VALUE OF MY ORDER FOR CUSTOMS?
No. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
HOW MUCH IS IMPORT DUTIES AND TAXES?
The import duties and taxes fees are levied once the shipment reaches the destination country, and the amount can vary depending on the country to which the order was shipped. Petit Nomad has no control over these costs, and also cannot give you any detailed information on what the costs will be, as custom policies and import duties vary very widely from country to country. For more information and specific amounts, contact your local customs office.
WHEN WILL I BE CHARGED FOR MY ORDER?
If you pay by credit card the total amount will be reserved on your account immediately when the order is placed. The money is charged when your order is shipped from our warehouse. You will receive a confirmation containing a receipt of the purchase.
WHAT CAN I DO IF I HAVE ANY PROBLEM REGARDING PAYMENT?
Contact the customer service directly at firstname.lastname@example.org.
(4) More Questions
If you have further questions, please feel free to contact us.